Maintenance Hub
Maintenance is made simple with Moment Group
24/7 Bilingual · Self-troubleshooting · Cost Control · Fast Response
24/7 Bilingual · Self-troubleshooting · Cost Control · Fast Response
The MOMENT Maintenance Hub combines 24/7 bilingual self-troubleshooting with trusted professional trades. Before any paid repair takes place, we help tenants complete basic troubleshooting first. Issues that can be solved simply are solved on the spot; issues that need professional attention are then coordinated efficiently.
This reduces unnecessary costs and improves response speed for all parties — owners spend less on call-outs, and tenants get their homes back to normal faster.
Browse the Video LibrarySelf-help content and support in English and Chinese, around the clock.
Step-by-step video guides help tenants solve simple issues independently.
Troubleshooting before call-outs keeps unnecessary repair spending to a minimum.
When a professional is needed, our trusted trades are coordinated without delay.
Every repair journey starts here — a simple process that saves time, money and hassle for everyone.
Browse the video library by area — Kitchen, Bathroom, Bedroom, Laundry, Garage, Garden or General — and find the guide that matches your problem.
Follow the step-by-step guide safely. Most common household issues can be fixed in minutes — before any paid service is arranged.
When a simple fix works, the tenant skips the wait for a tradesperson, and the owner skips an unnecessary repair bill.
For anything that needs a professional, submit a repair request — our team coordinates trusted trades and handles it efficiently.
44 step-by-step videos covering the most common household issues across 7 areas — and we're adding more all the time.
For issues that need a professional tradesperson — including the 15 legally urgent situations — head to our Repair & Maintenance page.
Repair & MaintenanceLooking for a tenancy form, condition report or other documents? They're all collected on our Useful Forms page.
Browse Useful FormsTalk to Moment about full-service property management with the 24/7 Maintenance Hub built in — worry-free for owners, responsive for tenants.
